Overview

This Shipping Policy explains how MY OWNERA processes, dispatches, and delivers orders. It applies to orders placed through our online store. Available delivery destinations, methods, and charges are shown at checkout.

Order Confirmation and Payment

After you place an order, you will receive an order acknowledgement by email. Depending on the payment method and checkout process, your payment may be authorized or charged when the order is submitted.

We will confirm that the item is available for dispatch. Once availability and payment are confirmed, we will process the order. If an item is unavailable, backordered, or otherwise delayed, we will contact you. Where appropriate, we will offer you the choice to wait, select an alternative, or cancel the affected item for a refund. If an authorization has not been captured, it will be voided or allowed to expire.

Processing and Dispatch

For products that are in stock and available, we aim to dispatch orders within 5 working days after the order is accepted and payment is confirmed. Working days are Monday through Friday, excluding public holidays at the dispatch location.

Processing may take longer during sales, holidays, high-volume periods, or where an order requires additional verification. If we expect a material delay, we will contact you using the email address provided with your order.

Shipping Costs

Shipping charges are calculated and displayed at checkout before you submit the order. Charges may vary according to the destination, parcel size or weight, carrier, and delivery method.

Unless expressly stated otherwise, expedited shipping affects carrier transit time only and does not shorten order-processing time.

Delivery Times

Estimated delivery times are shown at checkout or in the order confirmation where available. Delivery estimates begin when the order is dispatched, not when it is placed, and are not guaranteed unless we expressly agree to a guaranteed delivery date.

Delivery times may be affected by carrier delays, customs clearance, weather, holidays, address problems, or events outside our reasonable control. For eligible EU consumer orders, we will deliver within the agreed time or, where no time has been agreed, without undue delay and no later than the period required by applicable law.

Tracking

Where tracking is available, we will email tracking information within approximately 24 hours after dispatch. Tracking may take additional time to become active in the carrier’s system.

If you have not received tracking information within 6 working days after placing your order, contact us at hello@myownera.co so that we can investigate.

International Shipping, Customs, and Import Charges

We ship only to destinations made available at checkout. International delivery availability may vary by product and destination.

Orders crossing national borders may be subject to customs processing, import duties, taxes, brokerage fees, or other charges imposed by the destination country. Unless checkout expressly states that these charges are included, they are the customer’s responsibility. We cannot control or predict customs charges or clearance times.

You are responsible for providing information reasonably required for customs clearance. Refusing to pay lawful import charges may result in the parcel being returned. Any refund in that situation will be handled under our Return and Refund Policy and applicable law, and may be reduced by return costs or non-refundable charges where legally permitted.

Delivery Address and Changes

Please check your delivery address carefully before submitting the order. Contact hello@myownera.co as soon as possible if you need to request a change. We cannot guarantee that an address can be changed after processing or dispatch begins.

If an order is returned because the address supplied was incomplete or incorrect, or because delivery was refused or not collected, we may ask you to pay reasonable reshipping costs where permitted by law. We will contact you before reshipping or issuing any applicable refund.

Delays, Missing Parcels, and Failed Delivery

If tracking shows an unusual delay, or your order has not arrived within the stated delivery estimate, contact us at hello@myownera.co. We may ask you to confirm the delivery address and cooperate with a carrier investigation.

For consumer orders, we remain responsible for the parcel until you, or a person you designate other than the carrier, receives it, except where you independently commission a carrier that we did not offer. Carrier investigations do not limit any mandatory right you have regarding delayed, lost, or undelivered goods.

Damaged, Defective, or Incorrect Items

Please inspect your order promptly after delivery. If the parcel appears damaged, you may note the damage with the carrier or refuse delivery where it is safe and practical to do so. Accepting a parcel does not waive your statutory rights.

If an item arrives damaged or defective, or you receive the wrong item, email hello@myownera.co as soon as possible. Include your order number, a description of the issue, and clear photographs of the item and packaging where reasonably possible. We will assess the issue and arrange an appropriate remedy. We are responsible for reasonable return costs for defective or incorrect goods where required by law.

Cancellations, Returns, and Refunds

If you want to cancel an order before dispatch, contact hello@myownera.co as soon as possible. Requests made within 12 hours have the best chance of being completed, but cancellation is not guaranteed once processing has begun.

If the order has already been dispatched, you may need to receive and return it in accordance with our Return and Refund Policy. Return shipping costs may apply where legally permitted and disclosed. Refunds are issued to the original payment method unless we expressly agree otherwise.

The 12-hour request window does not restrict any mandatory cancellation or withdrawal right. Eligible European Union consumers generally have a 14-day statutory withdrawal period after receiving goods, subject to legal exceptions. No cancellation fee will be imposed where doing so would reduce a mandatory consumer right.

Contact

For shipping questions, contact:

MY OWNERA

Email: hello@myownera.co