10-Day Return Policy

We have a 10-day return policy, which means you have 10 days after receiving your item to request a return. Where applicable law provides a longer return or withdrawal period, that longer period will apply. Please see the European Union section below.

To be eligible for a return under this policy, your item must be in the same condition in which you received it: unworn or unused, with tags, and in its original packaging. You will also need the receipt or other proof of purchase.

To request a return, contact us at hello@myownera.co.

Please do not send an item before contacting us. Returns must be sent to the following address:

(contact for information)

If your return is accepted, we will send you a return shipping label and instructions explaining how and where to send your package. Items sent back without first requesting a return may not be accepted, except where mandatory law provides otherwise.

For any return questions, contact us at hello@myownera.co.

Damages, Defects, and Incorrect Items

Please inspect your order when it arrives. If an item is defective or damaged, or if you receive the wrong item, contact us as soon as possible so that we can evaluate the issue and make it right.

Nothing in this policy limits your statutory rights relating to faulty, damaged, or misdescribed goods.

Exceptions and Non-Returnable Items

Certain items cannot be returned under our voluntary return policy, including:

•         Perishable goods, such as food, flowers, or plants;

•         Custom-made, special-order, or personalized products;

•         Sealed goods that are not suitable for return for health-protection or hygiene reasons once the seal has been broken; and

•         Hazardous materials, flammable liquids, or gases, which may require special return procedures.

Please contact us if you have questions about a specific item.

We do not accept returns of sale items or gift cards under our voluntary return policy. This does not affect any return, withdrawal, guarantee, or other rights you may have under applicable law, including rights relating to defective goods.

Exchanges

The fastest way to obtain a different item is to return the item you have. Once the return is accepted, place a separate order for the replacement item.

International Returns

This return policy applies to eligible orders worldwide. Customers have 10 days after receiving their order to request a return, unless the laws of their country provide a longer mandatory return, withdrawal, or cancellation period. Where local consumer law provides greater protection, those statutory rights will apply.

European Union 14-Day Right of Withdrawal

If you are a consumer and your order is shipped into the European Union, you generally have the statutory right to withdraw from an eligible distance purchase within 14 days after receiving the goods, without giving a reason. This right applies regardless of the 10-day voluntary return period stated above.

To exercise this right, notify us of your decision within the 14-day withdrawal period by emailing hello@myownera.co. Return-address information and return instructions are available by contacting us:

(contact for information)

After notifying us, you must send the goods back within 14 days. You may inspect and handle the goods only as you would in a physical shop. You may be responsible for any reduction in value caused by handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods.

If you validly exercise your statutory right of withdrawal, we will reimburse the payments received from you, including the cost of our least expensive standard delivery option, within 14 days after we receive your withdrawal notice. We may withhold reimbursement until we receive the goods or you provide evidence that you have sent them back, whichever occurs first. The refund will be made using the original payment method unless we expressly agree otherwise.

Statutory exceptions may apply, including for goods made to your specifications or clearly personalized, goods liable to deteriorate or expire rapidly, and sealed goods not suitable for return for health-protection or hygiene reasons if the seal was broken after delivery.

Refunds

For returns outside the European Union statutory withdrawal process, we will notify you after receiving and inspecting the return and tell you whether the refund has been approved.

If approved, the refund will be issued automatically to your original payment method within 10 business days. Your bank or card provider may need additional time to process and post the refund.

If more than 15 business days have passed since we approved your return, contact us at hello@myownera.co.

Contact

Email: hello@myownera.co

Return address: (contact for information)